1. Contact us promptly
If you believe you were charged incorrectly, received a duplicate charge, or cannot access a purchase because of a technical problem, contact contact@creativstock.com as soon as possible. Include the account email, transaction details, and a description of the problem so we can investigate.
2. Subscriptions and plans
Subscription payments are generally non-refundable after a billing period starts, except where a refund is required by law or approved by us after review. Cancelling a plan stops future renewals but does not automatically refund the current billing period. You can continue to use eligible plan benefits until the end of the paid period unless access is suspended under our Terms of Use.
3. Digital downloads
Because digital assets can be downloaded and used immediately, purchases are generally non-refundable after download. We may consider a refund or replacement when an asset is materially corrupted, materially different from its description, or unavailable because of a technical error that we cannot resolve.
A refund is not normally available because you changed your mind, no longer need the asset, downloaded the wrong file, or did not review the asset description and license before downloading. Refunds may be refused where there is suspected abuse, fraud, chargeback misuse, or violation of the Terms of Use.
4. Processing and payment providers
Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and your financial institution. Payments processed by Paddle or another third-party provider may also be subject to that provider's refund procedures and terms. We cannot control the time required for a provider or bank to post the refund.
5. Your legal rights
This policy does not limit any refund, cancellation, or consumer rights that cannot legally be excluded in your location. We may update this policy when our plans, payment providers, or legal obligations change.